Payment Terms and Conditions


Congratulations on your decision to process your payments through PAYMENT BRANDS “COMPANY”. The services provided are payment processing service by which COMPANY processes certain payments as an agent for Merchants (“Services”). In these terms and conditions, unless otherwise specified, the terms “we,” “us” or “our” refer to COMPANY or third parties utilized in providing Services, and the terms “you” or “your” refers to you, the merchant, the entity that executed this Merchant Services Agreement (the “Agreement”). Your use of the Services shall be deemed agreement to the terms and conditions of this Agreement. Capitalized terms appearing in this Agreement that are not defined in the body of this Agreement are defined in the Glossary at the end hereof.

  1. Relationship Administration

    1. Depository Account and ACH Consent. For the term of this Agreement and so long as you have any outstanding obligations to us under this Agreement, you agree to establish and maintain a Depository Account at a financial institution in the United States of your choosing. The Depository Account is identified in the Application. You authorize COMPANY and its affiliates to initiate debit and/or credit entries to your Depository Account, at the depository financial institution named in the Application, and to debit and/or credit the same such account (the “Authorization”). You include in such Authorization the right for COMPANY and its affiliates to reverse or debit any credit entries made in error to the Depository Account. You agree that the origination of ACH transactions to your Depository Account must comply with the provision of U.S. law. COMPANY may, with the Authorization, make debit or credit entries on the Depository Account for any of your liabilities or Services under this Agreement including but not limited to: (i) provisional funding of your Card and ACH Transactions; (ii) your Fees; (iii) your Chargebacks and Revocations; and (iv) any other charges, fines, fees, penalties, payment of current or past due amounts for equipment lease, rental or purchase, Card Organizations fees, costs arising from replacement or damage to equipment, and other amounts due in connection with an Event of Default or other charges assessed by us, the Card Organizations, third party service providers, network operators and others as pertains to this Agreement. Establishing your Depository Account requires that you provide us with a cancelled check (or letter from your financial institution) and take all steps required by your financial institution to allow us to debit/credit your Depository Account on a recurring basis.
      1. Dishonored Debits/Credits. You agree that if any payment, to or from the Depository Account, is dishonored by your financial institution for any reason, we shall issue another debit in substitution for the dishonored debit until such debit is honored. You acknowledge that this authorization to debit/credit your Depository Account is provided for our benefit and is provided in consideration of your financial institution agreeing to process debits against your Depository Account in accordance with the Rules. All subsequent funding may be suspended until you notify COMPANY that credits and debits can be processed or you provide a new Authorization (from your then current financial institution). Your financial institution must be able to process and accept credits and debits electronically.
      2. Notice For Non-recurring Debits. You waive the right to receive any notice, written or otherwise, from us of the amount to be debited and the date(s) on which such debits are to be processed, as well as notice of any and all future changes to the amounts or payment dates for regular recurring debits. However, for debits other than regular recurring debits and/or one-time payments owing in connection with this Agreement, we will obtain your authorization prior to initiating any such debit.
    2. Reserve Account. You understand that at any time we may establish a reserve account for any reason or based upon you committing an Event of Default or upon receipt of your notice of termination of this Agreement (the “Reserve Account”). You understand that the amount you will be required to fund in this Reserve Account will be determined based on factors such as: (i) the amounts of previous settlements, Chargebacks/Revocations, assessments and fines / penalties; (ii) the frequency and amounts of credits and adjustments; (iii) the value of any goods and/or services billed in advance of fulfillment; and (iv) the amount of any Fees or discounts due along with any current or anticipated Card Organizations fees or fines. If funds in your Reserve Account are not sufficient to cover Chargebacks/Revocations, adjustments, fees and other charges due from you, as determined by COMPANY, or if we have released funds in your Reserve Account, you agree to promptly pay us such sums upon request. Amounts maintained in the Reserve Account will not necessarily bear interest. We may, to the extent permitted by law and without notice, from time to time, set off, apply or transfer any and all sums standing to the credit of the Reserve Account in or towards the satisfaction of any indebtedness or liability you may incur to us under your Agreement.
    3. Settlement Funds. Subject to our rights under this Agreement, all settlement funds received from Visa, MasterCard, Discover, and American Express “Card Organizations”, network organization and through the ACH system, and owing to you pursuant to this Agreement (the “Settlement Funds”) may be received and held by us, in our capacity as your payment processor and agent until transferred to your Depository Account. Such funds will not constitute a deposit with us, will bear no interest, charges or fees, and may not be eligible for insurance with Federal Deposit Insurance Corporation. As between you and any Card Organization or Bank that has processed Transactions for your benefit and settled the amounts thereof to COMPANY, you shall not make any claim against them in respect of funds that have been settled to COMPANY as COMPANY is accepting them as your payment processor and agent.
    4. Settlement Calculation. You agree that we will generally settle transactions based on gross sales, less credits /refunds, adjustments, the applicable Fees when due, Chargebacks/Revocations and any other amounts that you owe us.
    5. Provisional Debit / Credit. You agree that all deposits, credits, and other payments to your Depository Account are subject to our final audit, Chargebacks/Revocations and Card Organizations imposed assessments, fees and fines. You agree that we may debit /credit your Depository Account for any deficiencies, overages, fees and pending Chargebacks/Revocations and any pending Card Organizations assessments, fees and fines, including any pending PCI related fees, fines and/or assessments. We may elect to invoice you for any such amounts, net due 30 days after the invoice date or on such earlier date as may be specified.
    6. Merchant Receivables. Upon our payment of all amounts owed to you, in connection with the processing of a Transaction, you agree to assign to us (and grant us a security interest in) all of your rights, title and interest in and to the amounts or receivables owed from the applicable Card Organizations or network organization, and further agree that we have the sole right to receive payment under such receivables. You agree to represent and warrant that you have the only claim, demand, defense or set off against such receivable except as authorized in writing by us. You further represent and warrant that you have no knowledge, nor have received any information that would affect the collection of the amount involved from the Cardholder/Receiver.
    7. Applicable Rules and Laws. You agree to be bound by all applicable Rules and any other card organizations, network, or government agency rules related to the protection of non-public personal information and transaction information security. You acknowledge that the Card Organizations publish and make available their Rules and regulations, bulletins, alerts and directives and agree that it is each party’s sole responsibility to review and comply with any such publications as may be applicable to them for compliance with the Rules and this Agreement. The Rules are incorporated into this Agreement by reference.
    8. Merchant Use of Card Organizations and Our Marks. You acknowledge that you are familiar with Card Organization Marks and agree that you will prominently display standard decals, signs, service marks and other promotional materials as required by us and the Card Organizations. You agree not to alter any Marks, display one Card Organizations’ Mark more prominently, indicate that any Card Organization endorses your products or services or violate any other Rule or our requirements related to the use and display of any Mark. Upon termination of the Agreement for any reason you agree to discontinue use of Marks.
    9. Cardholder/Receiver Documentation. You agree that you will only process (including imprinting, transmitting or depositing proceeds from) Transactions for your own goods and services sold or donations accepted in the ordinary course of your business. You will ensure that every Transaction receipt (or other evidence of Cardholder/Receiver indebtedness) accurately describes the goods or services sold and delivered. You also agree not to accept Transactions on behalf of any other party or otherwise re-direct payments to any other party without explicit written permission from COMPANY.
    10. The parties agree that, unless they obtain consent from the other party, they will not use, disclose, sell, or disseminate any payment information obtained in connection with a payment Transaction except for purposes of authorizing, completing and settling card Transactions, using or delivering the Services and resolving Chargebacks/Revocations, retrieval requests or similar issues involving Transactions, other than as may be required for a court or governmental agency request, subpoena or order. Neither party will obtain ownership rights in any information relating to and derived from Transactions except as set forth in the Rules.
    11. Protecting Cardholder Information. The Payment Card Industry Data Security Standard (“PCI DSS”), Visa Cardholder Information Security Program (CISP) and the MasterCard Site Data Protection Program (SDP) are sets of requirements (collectively, the “Security Standards”) designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. This applies to all merchants with a Merchant Account Number. You are required to comply with the Security Standards. As part of the process of complying with the Security Standards, merchants are required to obtain PCI DSS certification. Failing to validate as compliant, or, if requested, failure to provide an annual certificate of compliance from an approved PCI DSS QSA, within a period of 90 days from opening your account or within 30 days of an expired certificate of compliance will result in a monthly non-compliance fee. The non-compliance fee will be in the amount of $25.00 to be billed in addition to any and all monthly service fees for your merchant account. You also agree that you will not compile lists of protected payment card information, as determined by PCI DSS or Transaction information. You also agree to secure all personal information, including Transaction receipts, contracts, rental/lease agreements and warranty information. The parties agree that securing personal information includes limiting access to select personnel (required for compliance with your obligations under this Agreement) and destroying such personal information in a manner that ensures that it is not readable, when no longer required for purposes of compliance with this Agreement.
    12. Collection, Use and Disclosure of Personal Information. You (and if necessary, each principal, Guarantor or other individuals that have signed your Application) agree and consent to the fact that we may, from time to time, obtain and use your credit, financial and related personal information provided in connection with this Agreement and any update, renewal or extension of same for the following purposes: (i) evaluate current and ongoing credit worthiness; (ii) evaluate your eligibility for the Services and establish, administer, service, and collect in respect of the Services and enforce provisions of your Agreement; (iii) to share personal and credit information with and collect such information from our affiliates, agents, representatives, credit reporting agencies, businesses and financial institutions pursuant to the provision of the Services contemplated in your Agreement; (iv) to verify your identity including matching records or credit information; (v) to share personal information in connection with your financial institution holding the Depository Account, Equipment sale / rental / lease providers, automatic debit processors and other third parties to register the security interest as contemplated in this Agreement; (vi) for detecting and preventing fraud and complying with anti-money laundering and terrorist financing regulations, including checking your identity against watch lists established by regulatory agencies or similar bodies and foreign countries; (vii) for evaluating the performance of our merchant portfolio; (viii) to allow our service providers to collect, use, store or process personal information on our behalf; or (ix) to meet legal, regulatory, audit, processing and security requirements. We may otherwise collect, use and disclose personal information as permitted or required by law. You also authorize us to obtain financial and credit information relating to you, from credit reporting agencies, businesses and financial institutions with which you make arrangements with, and references you have provided, in connection with our decision to provide the Services and monitor your financial and credit status. Additionally, you agree to authorize us to share information concerning your business with any of our agents and/or affiliates and applicable, Banks, Issuing Banks, Card Organization, Card Organization members and credit reporting and debt recovery agencies in connection with the performance of the Services set forth in your Agreement. We may also use your (and each Guarantor or other individuals that have signed your Agreement) business and personal information and disclose such information to parties connected with or involved in the proposed or actual financing, insuring, securitization, sale, assignment or other disposal of all or part of our respective businesses or assets (including, for example, your Agreement, accounts or amounts owing to us) for the purposes relating to the evaluation and/or performance of these transactions. Successors and assignees of our business or assets may collect, use and disclose your business or personal information as described in this section. You are aware that pursuant to the Fair Credit Reporting Act, you may make a written request within a reasonable time for disclosure of any information received from a consumer reporting agency as authorized hereby.
    13. Third Party Arrangements. Subject to the Rules, you agree that if you make arrangements with a third party to collect, process or store personal information (including names, account numbers, Social Security Numbers, addresses, telephone numbers or birthdays), you are solely responsible for ensuring such third party complies with Card Organizations, PCI DSS, network and our requirements related to personal information, including payment card and Transaction information, confidentiality and security. The parties also agree that any third party arrangement will be documented with a written and executed contract, which includes obligations substantially similar to the ones in your Agreement regarding confidentiality, information security and PCI DSS. You further agree to provide our representatives reasonable access to your facilities and records for the purpose of performing any reasonable inspection and / or copying of your books and records.
    14. Facility and Infrastructure. You acknowledge and agree that you are solely responsible for the implementation, maintenance and security of your locations, the Equipment used in processing Transactions under this Agreement, communication lines, power supply services and all other facility and infrastructure costs.
    15. Merchant Employee Responsibilities. You agree to ensure that all Equipment is monitored during and closed/turned off after business hours to minimize the risk of unauthorized use. You agree to develop security procedures and train your employees on them. Security procedures will include your use of employee shift logs (maintained for a minimum of 12 months), and directions/conditions for contacting us in the event your employees suspect that your Equipment has been lost, stolen or tampered with.
    16. Initiating Transactions. When a Merchant wishes to initiate a Transaction through the Services, the Merchant hereby appoints COMPANY as its payment processor and agent for the purposes of processing and receiving payment by Transactions from its Customers of the Merchant. Merchant hereby instructs COMPANY to accept Transactions through the Services, in the amounts specified by the Merchant, and the Merchant agrees that COMPANY is acting on behalf of the Merchant in its carrying out of the foregoing and shall honor the terms of each Transaction as if they were carried out by the Merchant itself.
    17. Merchant Release of Customer on Payment to COMPANY. COMPANY is not a bank, money transmitter or other money services business. The Services consist of payment processing pursuant to which COMPANY acts on behalf of Merchants in the processing through Banks and receipt of Transaction payments. As of when COMPANY takes possession of any Transaction funds hereunder, as a payment processor and agent of Merchant, Merchant shall grant the Customer who made the Transaction payment the full benefit of such payment including, in the case of donations, for example, issuing a receipt for the donation. Customer’s enjoyment of the full benefit of a Transaction payment shall not be delayed by Merchant until that later time when COMPANY settles Transaction funds to the Merchant. COMPANY reserves the right to monitor use of the Service to ensure compliance with this Agreement. If it is determined you are not in compliance with this Agreement, COMPANY reserves the right to take appropriate action including, but not limited to, assessing additional Fees or suspension or termination of the Account. You acknowledge that such monitoring of use may include determining whether or not the Service is accessed under the Account from multiple IP addresses, as well as noting excessive use or users.
  2. Card Transactions

    1. The following sections summarize the procedures required for you to accept credit and debit cards issued by Visa, MasterCard, Discover, American Express, and any other Card Organization Cards that you accept for payment of your goods and services.
    2. Card Identification. Legitimate Card Organization Cards have unique visual characteristics, account numbers and anti-fraud/counterfeit measures that you agree to become familiar with. You agree to train all your employees on procedures for examining and identifying questionable payment cards. You are responsible for reviewing Card Organizations’ materials published for merchants and familiarizing your employees on characteristics of legitimate cards and strategies used when presenting fraudulent or counterfeit cards.
    3. Card Acceptance and Authorization. You agree to accept credit and debit cards issued by members of the Card Organizations identified on your Merchant Application. When a Cardholder or authorized user presents a credit or debit card for payment or donation, you agree that you will perform the following tasks:
      1. Fair Acceptance. You agree to: (i) sell your goods and/or services at the ticketed or posted price; (ii) not impose fees or special conditions not required or allowed by the Card Organizations Rules and (iii) not offer a discount unless clearly disclosed as a discount from the price available for all other means of payment.
      2. Card Examination. When the card is present, you agree to swipe or imprint the card, or where applicable, insert the chip card into a chip card reader, only to allow Cardholders to purchase your goods and /or services. You agree to: (i) inspect the card signature panel for signs of tampering or alteration (not applicable to chip card transactions); (ii) verify that the signature on the card matches the transaction record (not applicable to chip card transactions); (iii) not require Cardholders to supply personal information (e.g., home /business address or driver license number) as a condition for completing the transaction, unless instructed during the authorization process; (iv) not allow an individual, who is not the Cardholder, to use the card for purchases; and (v) not allow the use of a card to submit a transaction to refinance or transfer a previous debt or to pay for a dishonored check.
      3. Transaction Authorization. You agree to obtain an authorization approval code (“AA Code”) for all transactions. You agree that failure to obtain an AA Code for a sales Transaction may result in a Chargeback and/or the termination of your Agreement. AA Codes can be obtained through your Equipment, the voice response unit or the interactive voice response system. Any fees that may be related to authorizations will be charged as a Transaction Fee, if applicable, whether or not the Transaction is approved. You understand that an AA Code only indicates the availability of credit on a Card account at the time the authorization is requested and does not warrant that the person presenting the Card is the rightful Cardholder, nor is it a promise or guarantee that you will not be subject to a Chargeback or debit.
      4. Transaction Referral. You agree that if you receive a referral response to an attempted authorization on a Card, you will not attempt another authorization on the same Card through your Equipment. You further agree that you are responsible for all Card Organizations assessed fines, fees or termination of your Agreement for actions related (but not limited) to: (i) failure to obtain an AA Code; (ii) submitting a Transaction after receiving a decline (even if a subsequent Authorization attempt results in an AA Code); or (iii) attempting to submit multiple/partial Transactions or multiple-authorizations and Transaction(s).
      5. Manual Card Acceptance. If accepting Card Transactions manually or your Equipment is unable to read a card that you swipe or you do not have chip card enabled Equipment, you agree that you will: (i) imprint the embossed information from the card and the merchant plate (your name and merchant number) onto the transaction record; (ii) verify that the signature on the transaction record matches the signature on the back of the card; (iii) provide a transaction record to the Cardholder; (iv) keep a copy of the transaction record for a minimum of 18 months (longer if required by local regulations); and (v) issue credits for refunds (if Cardholder is entitled) where the original purchase was made with a card.
      6. Issuing Credits. You agree that you are responsible for issuing credits to cover any refund, price adjustment or other money adjustment due to the Cardholder (other than any involuntary refund required by applicable law). You further agree that you: (i) will not return cash if a card was used in the original purchase; (ii) will process each refund or adjustment as specified in the applicable Rules; (iii) may establish a policy limiting refunds or acceptance of returned goods, provided that it follows the refund/return procedures established by each Card Organization including the proper disclosure of such policy; and (iv) will not accept money from a Cardholder to effect a deposit to the Cardholder’s account.
      7. Suspect Transactions. If the appearance of the card being presented or the behavior of the person presenting it is suspicious in nature, you agree to immediately call the voice authorization center (1-800-944-1111) and ask to speak to a code 10 operator for a “Code 10 Authorization.” You agree to answer all questions and follow operator’s instructions. If you swipe cards, you agree to confirm that the account number displayed on the Equipment and transaction record matches the number on the card. You agree that if the numbers do not match, you will not accept the card for payment, EVEN THOUGH AN AUTHORIZATION CODE FOR THE MAGNETICALLY SWIPED CARD NUMBER MAY BE RECEIVED.
      8. Card Not Present (“CNP”) Order Best Practices. To reduce the likelihood of Chargebacks related to CNP orders, we recommend that you: (i) obtain the card expiration date; (ii) clearly print Cardholder’s account number, effective and expiration dates, date of Transaction, description of goods and services, amount of Transaction (including shipping, handling, insurance etc.), Cardholder’s name, billing address and shipping address, AA Code, your name and address (city and province required); (iii) write “MO” for mail and “TO” for telephone orders on the Transaction record signature line; (iv) maintain a signed Cardholder authorization to submit mail orders; and (v) obtain written Transaction verification on telephone orders.
      9. Prior Notice of Internet Payment Services. In addition to the notice and approval required during the acceptance process, you agree to provide COMPANY 60 days prior written notice of your intent to convert all or part of your business to Internet payment services. You agree to wait until you receive written approval from us before offering internet payment services. You understand and agree that the sale or disclosure of Personal Information, or other card transaction information to third parties is prohibited, the violation of which may result in Card Organizations and regulatory sanctions and termination of your Agreement.
      10. Internet Notice Requirements. You agree to review and abide by all Rules and requirements for the acceptance of payment, display of Marks, retention of records, dispute processing, information security and any other requirements set forth in any guideline, bulletin, alert or other Card Organization publication related to Internet payment services, notices and disclosures. We require that the following (if applicable) be included/displayed in any Internet website that advertises acceptance of Card Organizations cards applicable to this Agreement: (i) a complete description of the goods or services offered, including technical requirements, if any; (ii) your customer service telephone number or email address; (iii) any applicable export or legal restrictions or conditions; (iv) your consumer data privacy and transmission of personal information policies; (v) a description of your transaction security processes; (vi) an itemized list of prices including taxes, shipping charges and the method of shipping; (vii) a description and estimated amount of any additional charge(s) (e.g., delivery charges, customs fees) that applies or may apply; (viii) the total amount payable and the amount and frequency of any periodic payments; (ix) a description of any trade-in arrangement and allowances; (x) service related information (e.g., where will services be performed, for whom, third-party providers etc.); disclosure of the country where the merchant outlet is located; (xi) all required Card Organizations trade and service marks; and (xii) your physical address. You further acknowledge and agree that the servicers are not responsible for the security of the Cardholder data or information stored on our or any Internet service provider’s computers, systems or web site(s) and that you will be solely responsible for any liability, fines, or penalties arising from its use, storage, or dissemination of cardholder data.
      11. Submission/Deposit of Card Transactions. You agree that you shall present for payment only valid charges that arise from Transactions between you and bona fide Cardholders. You agree to enter each sales transaction into your Equipment (unless your Equipment is not working), conduct, at least once a day, an end-of-day balance of the sales transactions for each piece of Equipment and electronically deliver transaction records for all card transactions, to be processed and settled, prior to the deadlines which you will be advised of from time to time.
    4. Transaction Chargebacks. A Chargeback is a disputed Card Transaction that is returned to us by the Issuing Bank of the Card. Upon notice of a dispute, you agree that it is your responsibility to resolve it directly with the Cardholder. If we receive a Chargeback notice, we will debit your Depository Account for the amount of the Chargeback. In some cases, a card issuer may request a copy of the Transaction record prior to initiating a Chargeback. We will forward these requests to you and deliver your response to the card issuer. You understand that you must respond to these requests within the time frames and manner stated. Due to the short time requirements imposed by the Card Organizations, your failure to timely respond will be communicated to the card issuer and may result in a Chargeback(s) as well as Card Organizations related costs or fees. You agree that comprehensive Chargeback procedures are published by each Card Organization and the following is intended to serve only as a general guideline for compliance:
      1. Document Request Procedures. To address a Card issuer’s Transaction record request, you should: (i) make a legible copy of the Transaction record, centered on a letter size sheet of paper (one transaction record per page); (ii) write the case number on the copy; (iii) include copies of agreements etc. that may be applicable to the disputed Transaction; (iv) include a copy of the credit, if applicable; and (v) fax or mail the copies to the number/address on the request. You understand that letters are not acceptable substitutes for Transaction records. If the information you provide is both timely and, in our sole discretion, sufficient to warrant representment and /or reversal of the Chargeback, we will do so on your behalf. You understand that representment and/or reversal are contingent upon card issuer/Cardholder acceptance under the applicable Card Organization Rules.
      2. Chargeback Reasons. You understand that at the time of a Transaction, if you do not follow proper procedures, the Transaction may be subject to Chargeback. The following outlines the most common types of Chargebacks, categorized into seven broad groups: (i) “Card Authorization Issues” including no account number verification, full authorization not obtained, expired card; (ii) “Cancellations and Returns” including credit not processed and cancellation of a recurring Transaction; (iii) “Fraud” including counterfeit Transaction, unauthorized or fictitious account number; (iv) “Non-Receipt of Goods and Services”; (v) “Processing Errors” including late presentment of a Transaction record, incorrect account number, code or amount; (vi) “Quality of Goods and Services” including defective goods; and (vii) “Non-Receipt of Information” including the codes: “transaction document not received” or “document was illegible.”
    5. Europay/MasterCard/Visa (“EMV”) Chip Card Compliance. You agree that if you choose not to upgrade to Equipment that has been certified EMV chip card compliant and enabled, you may be liable for payment of the face value of any Transactions, submitted for Chargeback, by the applicable EMV chip card issuer(s), due to lost, stolen and never-received-issue fraud claims. You will also be liable for all Fees associated with such Transactions, as is the case with all Transactions.
    6. American Express Third Party Beneficiary. You agree that in respect of American Express Transactions, American Express shall be a third-party beneficiary under the Agreement entitled to enforce all of the rights of COMPANY hereunder.
    7. High CV Sponsored Merchant for American Express. You agree that you will be converted to a direct relationship with American Express if you become a High CV Sponsored Merchant, meaning either: (i) $1,000,000 or greater in charge volume in a rolling twelve month period; or (ii) greater than $100,000 in charge volume in any three consecutive months, for American Express acceptance and that upon such conversion you will be bound by the then-current American Express agreement and that American Express will set the discount and other fees payable by you for American Express acceptance.
  3. American Express Acceptance

    The following will only apply to Merchant’s participation in the American Express Program. Capitalized terms in this Section are defined in the American Express Merchant Requirements.

    • Merchant hereby authorizes Processer to submit Transactions to, and receive settlement from, American Express on behalf of the Merchant. If Merchant is placed in the American Express Program, Merchant shall be responsible for complying with the provisions set forth in Exhibit 1 attached hereto and the Merchant Requirements (located at
    • Acquirer may disclose Transaction Data, Merchant Data, and other information about the Merchant to American Express; and American Express may use such information to perform its responsibilities in connection with the Program, promote the American Express Network, perform analytics and create reports, and for any other lawful business purposes, including marketing purposes within the parameters of the Agreement. American Express may use the information from the Agreement at the time of setup to screen and/or monitor Merchant in connection with Card marketing and administrative purposes.
    • Merchant may be converted from the American Express Program to a direct Card acceptance relationship with American Express if and when Merchant has either (i) greater than $1,000,000 in Charge Volume in a rolling twelve (12) month prior or (ii) greater than $1,000,000 in Charge Volume in any three (3) consecutive months (hereinafter “High CV Merchant”). Upon conversion, (i) the Merchant will be bound by American Express’ then-current Card Acceptance Agreement; and (ii) American Express will set pricing and other fees payable by the Merchant for Card acceptance.
    • Merchant shall not assign to any third party any payments due to it under the Agreements, and all indebtedness arising from Charges will be for bona fide sales of goods and services (or both) at its Establishments and free of liens, claims, and encumbrances other than ordinary sales taxes; provided, however, that the Merchant may sell and assign future Transaction receivables to Acquirer, its affiliated entities and/or any other cash advance funding source that partners with Acquirer or its affiliated entities, without consent of American Express.
    • Third-party beneficiary rights may be conferred to American Express, but not obligations to the Merchant Processing Agreement, providing American Express the ability to enforce the terms of the Agreement against the Merchant in association with the American Express Program only.
    • Merchant may elect to opt out of accepting American Express Cards at any time without directly or indirectly affecting its rights to accept other payment products by notifying Acquirer.
    • Processor may terminate the Merchant’s right to accept American Express Cards if it breaches any of the provisions in this Section or Exhibit 1.
    • Acquirer has the right to immediately terminate a Merchant from the American Express Program for cause, fraudulent or other activity, or upon American Express’ request.
    • Merchant may not bill or collect from any American Express cardholder for any purchase or payment on the Card unless Chargeback has been exercised, the Merchant has fully paid for such Charge, and it otherwise has the right to do so.
    • Upon termination of the Agreement or termination of Merchant’s participation in the Program, Merchant must remove any and all American Express Licensed Marks from the Merchant’s Website and wherever else the American Express Marks are displayed.


Exhibit 1

American Express Program

General Merchant Requirements

A. Card Acceptance. Merchant must accept the Card as payment for goods and services (other than those goods and services prohibited under Section 3.3, “Prohibited Uses of the Card” of the Merchant Requirements) sold, or (if applicable) for charitable contributions made, at all of its Establishments, except as expressly permitted by state statute. Merchant is jointly and severally liable for the obligations of Merchant’s Establishments under the Agreement.

B. Treatment of the American Express Brand.

Except as expressly permitted by Applicable Law, Merchant must not:

1. indicate or imply that it prefers, directly or indirectly, any Other Payment Products over the Card,

2. try to dissuade Card Members from using the Card,

3. criticize or mischaracterize the Card or any of American Express’ services or programs,

4. try to persuade or prompt Card Members to use any Other Payment Products or any other method of payment (e.g., payment by check),

5. impose any restrictions, conditions, disadvantages or fees when the Card is accepted that are not imposed equally on all Other Payment Products, except for electronic funds transfer, or cash and check,

6. suggest or require Card Members to waive their right to dispute any Transaction,

7. engage in activities that harm the American Express business or the American Express Brand (or both),

8. promote any Other Payment Products (except Merchant’s own private label card that Merchant issues for use solely at Merchant’s Establishments) more actively than Merchant promote the Card, or

9. convert the currency of the original sale Transaction to another currency when requesting Authorization or submitting Transactions (or both).

Merchant may offer discounts or in-kind incentives from Merchant’s regular prices for payments in cash, ACH funds transfer, check, debit card or credit/charge card, provided that (to the extent required by Applicable Law): (i) Merchant clearly and conspicuously disclose the terms of the discount or in-kind incentive to Merchant’s customers, (ii) the discount or in-kind incentive is offered to all of Merchant’s prospective customers, and (iii) the discount or in-kind incentive does not differentiate on the basis of the issuer or, except as expressly permitted by applicable state statute, payment card network (e.g., Visa, MasterCard, Discover, JCB, American Express). The offering of discounts or in-kind incentives in compliance with the terms of this paragraph will not constitute a violation of the provisions set forth above in this Section B., “Treatment of the American Express Brand”.

C. Treatment of the American Express Marks

Whenever payment methods are communicated to customers, or when customers ask what payments are accepted, Merchant must indicate Merchant’s acceptance of the Card and display our Marks (including any Card application forms provided to Merchant) as prominently and in the same manner as any Other Payment Products. Merchant must not use the American Express Marks in any way that injures or diminishes the goodwill associated with the Mark, nor (without prior written consent from Processor) indicate that American Express endorse Merchant’s goods or services. Merchant shall only use the American Express Marks as permitted by the Agreement and shall cease using our Marks upon termination of the Agreement.

D. Treatment of American Express Card Member Information

Any and all Card Member Information is confidential and the sole property of the Issuer, American Express or its Affiliates. Except as otherwise specified, Merchant must not disclose Card Member Information, nor use nor store it, other than to facilitate Transactions at Merchant’s Establishments in accordance with the Agreement.

E. ARBITRATION AGREEMENT (as to Claims involving American Express).

In the event that Merchant or Processor is not able to resolve a Claim against American Express, or a claim against Processor or any other entity that American Express has a right to join, this section explains how Claims may be resolved through arbitration. Merchant or American Express may elect to resolve any Claim by binding individual arbitration. Claims will be decided by a neutral arbitrator.

If arbitration is elected by any party, neither Merchant nor Processor nor American Express will have the right to litigate or have a jury trial on that Claim in court. Further, Merchant, Processor, and American Express will not have the right to participate in a class action or in a representative capacity or in a group of persons alleged to be similarly situated pertaining to any Claim subject to arbitration under this Agreement. Arbitration procedures are generally simpler than the rules in court. An arbitrator’s decisions are final and binding, and the arbitrator’s final decision on a Claim generally is enforceable as a court order with very limited review by a court. Other rights Merchant, Processor, or American Express would have in court may also not be available in arbitration.

i. Initiation of Arbitration. Claims may be referred to either JAMS or AAA, as selected by the party electing arbitration. Claims will be resolved pursuant to this Arbitration Agreement and the selected organization’s rules in effect when the Claim is filed, except where those rules conflict with this Agreement. Contact JAMS or AAA to begin an arbitration or for other information. Claims may be referred to another arbitration organization if all parties agree in writing, if American Express selects the organization and Merchant selects the other within 30 days thereafter or if an arbitrator is appointed pursuant to section 5 of the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (FAA). Any arbitration hearing will take place in the federal judicial district where Merchant’s headquarters is located or New York, NY, at Merchant’s election.

ii. Limitations on Arbitration. If any party elects to resolve a Claim by arbitration, that Claim will be arbitrated on an individual basis. No Claim is to be arbitrated on a class or purported representative basis or on behalf of the general public or other persons allegedly similarly situated. The arbitrator’s authority is limited to Claims between Merchant, Processor, and American Express. An arbitration award and any judgment confirming it will apply only to the specific case brought by Merchant, Processor or American Express and cannot be used in any other case except to enforce the award as between Merchant, Processor and American Express. This prohibition is intended to, and does, preclude Merchant from participating in any action by any trade association or other organization against American Express. Notwithstanding any other provision in this Agreement, if any portion of these Limitations on Arbitration is found invalid or unenforceable, then the entire Arbitration Agreement (other than this sentence) will not apply, except that Merchant, Processor, and American Express do not waive the right to appeal that decision.

iii. Previously Filed Claims/No Waiver. Merchant, Processor, or American Express may elect to arbitrate any Claim that has been filed in court at any time before trial has begun or final judgment has been entered on the Claim. Merchant, Processor, or American Express may choose to delay enforcing or to not exercise rights under this Arbitration Agreement, including the right to elect to arbitrate a claim, without waiving the right to exercise or enforce those rights on any other occasion. For the avoidance of any confusion, and not to limit its scope, this section applies to any class-action lawsuit relating to the “Honor All Cards,” “non-discrimination,” or “no steering” provisions of the American Express Merchant Regulations, or any similar provisions of any prior American Express Card acceptance agreement that was filed against American Express prior to the Effective Date of the Agreement to the extent that such claims are not already subject to arbitration pursuant to a prior agreement between Merchant and American Express.

iv. Arbitrator’s Authority. The arbitrator will have the power and authority to award any relief that would have been available in court and that is authorized under this Agreement. The arbitrator has no power or authority to alter the Agreement or any of its separate provisions, including this arbitration agreement.

v. Split Proceedings for Equitable Relief. Merchant, Processor, or American Express may seek equitable relief in aid of arbitration prior to arbitration on the merits if necessary to preserve the status quo pending completion of the arbitration. This section shall be enforced by any court of competent jurisdiction, and the party seeking enforcement is entitled to seek an award of reasonable attorneys’ fees and costs to be paid by the party against whom enforcement is ordered.

vi. Small Claims. American Express will not elect arbitration for any Claim Merchant properly files in a small claims court so long as the Claim seeks individual relief only and is pending only in that court.

vii. Governing Law/Arbitration Procedures/Entry of Judgment. This Arbitration Agreement is made pursuant to a transaction involving interstate commerce and is governed by the FAA. The arbitrator shall apply New York law and applicable statutes of limitations and honor claims of privilege recognized by law. The arbitrator shall apply the rules of the arbitration organization selected, as applicable to matters relating to evidence and discovery, not federal or any state rules of procedure or evidence, provided that any party may ask the arbitrator to expand discovery by making a written request, to which the other parties will have 15 days to respond before the arbitrator rules on the request. If Merchant’s Claim is for $10,000 or less, Merchant may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing under the rules of the selected arbitration organization. At the timely request of a party, the arbitrator will provide a written opinion explaining his/her award. The arbitrator’s decision will be final and binding, except for any rights of appeal provided by the FAA. Judgment on an award rendered by the arbitrator may be entered in any state or federal court in the federal judicial district where Merchant’s headquarters or Merchant’s assets are located.

viii. Confidentiality. The arbitration proceeding and all information submitted, relating to or presented in connection with or during the proceeding, shall be deemed confidential information not to be disclosed to any person not a party to the arbitration. All communications, whether written or oral, made in the course of or in connection with the Claim and its resolution, by or on behalf of any party or by the arbitrator or a mediator, including any arbitration award or judgment related thereto, are confidential and inadmissible for any purpose, including impeachment or estoppel, in any other litigation or proceeding; provided, however, that evidence shall not be rendered inadmissible or non-discoverable solely as a result of its use in the arbitration.

ix. Costs of Arbitration Proceedings. Merchant will be responsible for paying Merchant’s share of any arbitration fees (including filing, administrative, hearing or other fees), but only up to the amount of the filing fees Merchant would have incurred if Merchant had brought a claim in court. American Express will be responsible for any additional arbitration fees. At Merchant’s written request, American Express will consider in good faith making a temporary advance of Program Merchant’s share of any arbitration fees, or paying for the reasonable fees of an expert appointed by the arbitrator for good cause.
x. Additional Arbitration Awards. If the arbitrator rules in Merchant’s favor against American Express for an amount greater than any final settlement offer American Express made before arbitration, the arbitrator’s award will include: (1) any money to which Merchant is entitled as determined by the arbitrator, but in no case less than $5,000; and (2) any reasonable attorneys’ fees, costs and expert and other witness fees incurred by Merchant.
xi. Definitions. For purposes of this section xii. only, (i) American Express includes its Affiliates, licensees, predecessors, successors, or assigns, any purchasers of any receivables, and all agents, directors, and representatives of any of the foregoing, (ii) Merchant includes Merchant’s Affiliates, licensees, predecessors, successors, or assigns, any purchasers of any receivables and all agents, directors, and representatives of any of the foregoing, and (iii) Claim means any allegation of an entitlement to relief, whether damages, injunctive or any other form of relief, against American Express or against Processor or any other entity that American Express has the right to join, including, a transaction using an American Express product or network or regarding an American Express policy or procedure.

F. Establishment Closing

If a Merchant closes any of its Establishments, Merchant must follow these guidelines:

• Notify payment processing company immediately.

• Policies must be conveyed to the Card Member prior to completion of the Charge and printed on the copy of a receipt or Charge Record the Card Member signs. See Section 4.8, “Return and Cancellation Policies” of the Merchant Requirements for additional information.

• If not providing refunds or exchanges, post notices indicating that all sales are final (e.g., at the front doors, by the cash registers, on the Charge Record and on websites and catalogs).

• Return and cancellation policies must be clearly disclosed at the time of sale.

• For Advance Payment Charges or Delayed Delivery Charges, delivery of the goods or services which have already charged to the

Card Member is required or Credit must be issued for any portion of the Charge for the goods or services not delivered.

  1. ACH Transactions

    1. NACHA Operation Rules and Guidelines. You acknowledge that you have a copy of the Rules or will obtain a copy of the Rules, including but not limited to those of NACHA. You agree to be bound by the Rules and to be held liable for any fines or fees issued as a result of noncompliance with the Rules.
    2. Allowed Standard Entry Class Codes (“SEC”). You agree to enter ACH Transactions that are in compliance with the Rules and local, state and federal laws. Acceptable SEC codes are Prearranged Payment or Deposit (“PPD”), Corporate Credit or Debit (“CCD”), and Internet-Initiated (“WEB”). All other ACH Transactions are strictly prohibited. Any Transaction that is authorized either orally or by signature on a source document and then processed through COMPANY is strictly prohibited.
    3. Prearranged Payment or Deposit. PPD authorizations: (i) must be in writing, (ii) be readily identifiable as ACH Transactions, (iii) have clear and readily understandable terms, (iv) provide that the Receiver may revoke the authorization only by notifying the Originator (i.e. Merchant) in the manner specified in the authorization, and (v) must be signed or similarly authenticated by the Customer.
    4. Internet-Initiated Authorization Requirements. WEB authorizations: (i) must be in writing that is signed or similarly authenticated by the Receiver via the Internet or a Wireless Network; (ii) the Receiver’s instructions for the initiation of the debit entry is communicated via the Wireless Network; (iii) authorization is readily identifiable as an ACH debit authorization; (iv) the authorization must express its terms in a clear and readily understandable manner; and (v) the authorization must provide the Receiver with a method to revoke his authorization by notifying the Merchant in the manner prescribed.
    5. Corporate Credit or Debit Authorization Requirements. CCD authorizations must be an agreement between the Merchant and the Receiver binding the Receiver to the Rules.
    6. Transaction Request for Authorization. A request for authorization is a disputed check Transaction that is returned to us by the Receiving Depository Financial Institution (“RDFI”). Upon notice of a dispute, you agree that it is your responsibility to provide proof of proper authorization for the transaction. If we receive an authorization request, we will request supporting documentation from you and deliver your response to the RDFI. You understand that you must respond to these requests within the time frames and manner stated. Due to the short time requirements imposed by the Rules, your failure to timely respond will be communicated to the RDFI and may result in a return and debit to your account as well as return related costs or fees.
    7. Document Request Procedures. To address an accountholder’s transaction record request, you should: (i) make a legible copy of the Transaction record, centered on a letter size sheet of paper (one transaction record per page); (ii) write the case number on the copy; (iii) include copies of agreements etc. that may be applicable to the disputed transaction; (iv) include a copy of the credit, if applicable; and (v) fax or mail the copies to the number/address on the request. You understand that letters are not acceptable substitutes for transaction records. You understand that proof of authorization must meet the requirements as outlined by the Rules and must be supplied within required timeframes.
    8. Revocation include return reason codes: R05 (Unauthorized debit to Consumer account using Corporate SEC code), R10 (Consumer Advises not Authorized), R29 (Corporate Customer Advises not Authorized) is used to return an unauthorized entry that posts to the Receiver’s account, and R07 (Authorization Revoked) is used to return an unauthorized entry that posts to the Receiver’s account where the authorization with the Merchant was previously revoked by the Receiver. No subsequent entries should be initiated by the Merchant unless the Merchant obtains a new authorization from the Receiver.
    9. As with other Transactions, ACH transaction funds are received by COMPANY in its capacity as a payment processor and agent for Merchant. Merchant agrees to give Customers the full benefit of all Transactions no later than when COMPANY is in possession of Transaction funds and not at that later time when such funds are settled to the Merchant.
  2. Service Fees and Charges

    1. Payment, Charges and Fees. Fees and charges payable by Merchant for the Services shall be as set forth in the Fee Schedule; depending on which Services a Merchant elects to use, additional Fee schedules may be appended hereto indicating the pricing in respect of such additional Services (all such schedules of Fees shall be referred to herein, collectively, as the “Fee Schedule”). Fees may be changed upon notice to Merchant. Merchant will be paid for indebtedness purchased under this Agreement by credit to Merchant’s Depository Account. Merchant shall not be entitled to credit for any indebtedness that arises out of a Transaction not processed in accordance with the terms of this Agreement or the Rules. Availability of any such funds shall be subject to the procedures of the applicable Bank or processor. Chargebacks, Revocations and adjustments will be charged to Merchant’s Depository Account on a daily basis. Merchant agrees to pay and Merchant’s Depository Account will be charged for the discount, Fees, Chargebacks, and other fees and charges described in this Agreement. Merchant also agrees to pay and Merchant’s Depository Account will be debited for all fees, arbitration fees, fines, penalties, etc. charged or assessed by the Card Organizations or network organizations on account of or related to Merchant’s processing hereunder, including without limitation with regards to any third party who provides Merchant with services related to payment processing or facilitates Merchant’s ability to accept payments and who is not a party to this Agreement. If any type of overpayment to Merchant or other error occurs, Merchant’s Depository Account may be debited or credited, without notice, and if Merchant’s Depository Account does not contain sufficient funds, Merchant agrees to remit the amount owed directly to COMPANY. Merchant agrees not to, directly or indirectly, prevent, block or otherwise preclude any debit by COMPANY or a third party designated by COMPANY to Depository Account. Merchant represents and warrants that no one other than Merchant has any claim against such indebtedness except as authorized in writing by Member and COMPANY. Merchant hereby assigns to Member and COMPANY all of its right, title, and interest in and to all indebtedness submitted hereunder and agrees that Member and COMPANY have the sole right to receive payment on any indebtedness purchased hereunder.
    2. Flat Rate Billing. Merchant pricing appears in the Fee Schedule. If so indicated in the Fee Schedule, the Services shall be provided in consideration of a single flat rate that is a function of the processing volume of the Merchant. However, such flat rate is based on certain assumptions concerning the nature of the transactions to be processed by the Merchant, some of which assumptions are set out in the Merchant Application. To the extent that the transactions of the Merchant in the Services are other than as per the assumptions, then COMPANY reserves the right to, at its sole discretion: (a) suspend performance under this Agreement; (b) terminate this Agreement; or (c) modify the Fee Schedule to reflect certain additional fees payable by the Merchant as more fully described below in this section.
    3. Requests For Financials. Upon our request, you agree to provide us with your most recent quarterly and/or annual audited financial statements as such statements become available to you. If you or your parent is publicly traded, we will obtain said financial statements through other means, so long as you (or your parent) remain publicly traded. You also agree to provide such other financial statements and information concerning your business and your compliance with this Agreement as we may reasonably request.
    4. Error Resolution. You agree to notify COMPANY in writing of discrepancies or billing errors within 45 days of the date of the applicable statement or invoice. If you fail to notify COMPANY within the 45 day period, you will be deemed to have accepted the fees and charges set forth in the applicable statement or invoice and we will have no obligation to investigate.
  3. General Terms and Conditions

    1. Assignment / Third Party Services. The parties agree that this Agreement is binding upon the parties, their heirs, successors and assigns and some of the Services in connection with this Agreement may be provided by third parties.
    2. Our Right to Assign/ Subcontract. Subject to the Card Organization Rules, you agree that we may transfer this Agreement and our rights and obligations hereunder (including COMPANY’s rights and obligations in respect of any purchase, rental or lease of Equipment) to our affiliates and /or any third party with notice to you, and in particular, but without limitation, thereafter any amounts owing by you hereunder will be owed to any such transferee, free from any rights of set-off or other defenses you may have, all of which you waive. You also agree that we may delegate our duties hereunder to any subcontractors without notice to you. Without limiting any of our other rights in this section, we may assign the Authorization, whether directly or indirectly, by operation of law, change of control, or otherwise, by providing you written notice.
    3. Your Right to Assign. You agree that your transfer or assignment of any right or obligation or interest in this Agreement, without our prior written consent, which will not be unreasonably withheld, by operation of law or otherwise, is null and void.
    4. Except as otherwise specifically provided, the parties agree that all notices and other communications required or permitted hereunder (other than those involving normal operational matters relating to the Services, which may be delivered via statement message or other means) shall be delivered via mail, courier or facsimile to: 14488 Old State Rd. Lenior City, TN 37772. Please include your Merchant ID(s), your DBA Name, your Contact name and phone number, and have your Contact sign the notice. Notices and other communications may also be delivered via email or web site publication as agreed to by the parties, from time to time.
    5. Term and Termination. The parties agree that this Agreement shall take effect on the date when we begin providing the Services to you (the “Effective Date”). The parties agree that the initial term of this Agreement shall begin on the Effective Date and continue on a month-by-month basis (or such term as mutually agreed to by the parties. You understand that any transaction documents accepted by us after the date of termination will be returned to you and will not be credited/debited. You agree that termination of this Agreement shall not affect our rights or your obligations relating to any applicable termination fees or Chargebacks that occurred prior to the date of termination, even if the Chargebacks are instigated after the date of termination. Merchant shall be responsible for compliance with all other terms and conditions set forth in this Agreement, including but not limited to payment for all fees incurred prior to the termination of this Agreement. Notwithstanding the foregoing, COMPANY may terminate this Agreement or any portion thereof upon written notice to Merchant for no reason. Furthermore, COMPANY may terminate this Agreement at any time without notice upon Merchant’s default in performing under any provision of this Agreement, upon an unauthorized conversion of all or any part of Merchant’s activity to mail order, telephone order, Internet order, or to any activity where the card is not physically present and swiped through the Merchant’s terminal, upon any failure to follow the Card Acceptance Guide or any Rules, upon any misrepresentation by Merchant, upon commencement of bankruptcy or insolvency proceedings by or against the Merchant, upon a material change in the Merchant’s average ticket or volume as stated in the Merchant Application, or in the event COMPANY reasonably deems itself insecure in continuing this Agreement.
    6. Your Termination Without Cause. In the event we notify you of: (i) an increase in or any additional fees; (ii) a material change to the terms of this Agreement; or (iii) the addition of any material terms to this Agreement, none of which were previously negotiated and agreed to by the parties, you understand that you may terminate this Agreement without further cause or penalty by providing us 30 days’ written notice prior to the effective date of such modification of this Agreement. You agree that continued use of our Services or the Equipment, after the effective date of any modification constitutes acceptance throughout the initial or any renewal term of this Agreement.
    7. Your Termination For Cause. If we materially breach a term of this Agreement or the Card Organization Rules that are applicable to us, you understand that you have the right to provide COMPANY with written notice of your intent to terminate this Agreement, unless we remedy our material breach within 30 days of receipt of your notice. If we fail to remedy a material breach, you may terminate immediately following the end of such 30 day period unless you withdraw your notification. You further understand that you have the right to immediately terminate this Agreement and exercise all of your rights and remedies under applicable law and this Agreement if any of the following events occurs: (i) bankruptcy or insolvency proceedings commenced by or against us; or (ii) we breach or misrepresent any of our warranties or representations with respect to this Agreement.
    8. Our Termination For Cause. You agree that if you materially breach a term of this Agreement or the Card Organization Rules that are applicable to you, we have the right to provide you with written notice of our intent to terminate this Agreement (including any rental or lease of Equipment), unless you remedy your material breach within 30 days of receipt of our notice. You further agree that we may immediately terminate this Agreement (including any rental or lease of Equipment) and exercise all of our rights and remedies under applicable law and this Agreement if any of the following events (the “Events of Default”) occurs: (i) a material adverse change in your business or financial condition including bankruptcy or insolvency proceedings commenced by or against you; (ii) any merger, amalgamation, assignment or transfer of your or your parent’s voting control; (iii) the sale of all or a substantial portion of your assets; (iv) fraud; (v) irregular card sales, excessive Chargebacks or any other circumstances which, in our judgment, may increase our risk of loss; (vi) any improper use or presentation of the Marks; (vii) you breach or misrepresent any of your warranties or representations with respect to this Agreement; or (viii) you cancel or revoke your Authorization.
    9. Reporting Termination. If we terminate this Agreement for cause, you acknowledge that we may be required to report your business name and the names and other identification of your principals to the Card Organizations. You expressly agree and consent to such reporting in the event you are terminated as a result of the occurrence of an Event of Default or for any reason specified by the Card Organization(s) as cause. Furthermore, you agree to waive and hold us harmless from and against, any and all claims which you may have as a result of such reporting.
    10. Electronic Signatures. Under the Electronic Signatures in Global and National Commerce Act (E-Sign), this Agreement and all electronically executed documents related hereto are legally binding in the same manner as are hard copy documents executed by hand signature when you consent and intend to be bound by the Agreement and related documents, and the Agreement is delivered in an electronic record capable of retention by the recipient at the time of receipt (i.e., print or otherwise store the electronic record). This Agreement and all related electronic documents shall be governed by the provisions of E-Sign. By pressing “Submit”, “Accept” or “I Agree”, you agree (i) that the Agreement and related documents shall be effective by electronic means, (ii) to be bound by the terms and conditions of this Agreement and related documents, (iii) that you have the ability to print or otherwise store the Agreement and related documents, and (iv) to authorize us to conduct an investigation of your credit history with various credit reporting and credit bureau agencies for the sole purpose of determining the approval of the applicant for merchant status or equipment leasing. This information is kept strictly confidential and will not be released.
    11. The parties agree that provisions governing processing and settlement of card transactions, all related adjustments, fees and other amounts due from you and the resolution of any related Chargebacks, Revocations, disputes or other issues involving card transactions will continue to apply even after termination of this Agreement, until all Card Transactions made prior to such termination are settled or resolved. In addition, the following provisions shall survive termination of this Agreement: 1.1 (ACH Authorization), 1.2 (Reserve Account), 1.7 (Law and Rules), 1.10, 1.11 and 1.12 (concerning confidentiality and Cardholder information), 1.18 (Customer Release), 2.4 (Chargebacks), and 5 (General terms).
    12. Your Representations and Warranties. Without limiting any other warranties under this Agreement, you represent and warrant that each card transaction submitted to us for processing: (i) represents a bona fide sale / rental of merchandise or services not previously submitted; (ii) represents an obligation of the Cardholder for the amount of the Card Transaction; (iii) the amount charged for the card transaction is not subject to any dispute, setoff, or counterclaim; (iv) is only for the merchandise or services (including taxes, but without any surcharge) sold or rented and, except for any delayed delivery or advance deposit card transactions expressly authorized by this Agreement, the merchandise or service was actually delivered to or performed for the person entering into the card transaction simultaneously upon your acceptance and submission of the card transaction for processing; (v) does not represent the refinancing of an existing obligation of the Cardholder (including any obligation otherwise owed to you by a Cardholder or arising from the dishonor of a personal check); (vi) to your knowledge or notice of any fact, circumstance or defense which would indicate that was fraudulent or not authorized by the Cardholder or which would otherwise impair the validity or collectability of the Cardholder’s obligation arising from such card transaction or relieve the Cardholder from liability with respect thereto; and (vii) was entered into by you and the Cardholder. You further agree to cooperate and provide information requested by servicers, as servicers determine necessary, to facilitate servicers’ compliance with any applicable law.
    13. Our Representations and Warranties. Without limiting any other warranties hereunder, we represent and warrant that none of the COMPANY systems infringes on any third party intellectual property rights.
    17. The parties agree to indemnify each other from and against any losses, actions, causes of action, claims, demands, costs, liabilities, expenses, damages, sanctions fines, legal fees or penalties arising from: (i) a party’s misrepresentation or breach of warranty, covenant, or any provision under this Agreement; (ii) a party’s employees’/agents’ fraud, gross negligence, willful misconduct or failure to comply with this Agreement and the Card Organization Rules; or (iii) actions where we have provided third party indemnification(s).
    18. This Agreement may be amended only in writing signed by COMPANY and Merchant, except that (a) the Card Acceptance Guide and any and all fees, charges, and/or discounts (including without limitation non-qualified surcharge rates) and fees related to any Services may be changed immediately, or (b) COMPANY may mail Merchant either a notice describing amendments to this Agreement or an entirely new agreement, which amendments or new agreement will be binding upon Merchant if it deposits sales or credit slips or accepts settlements hereunder after the effective date of such amendment or new agreement set forth in COMPANY’s notice.
    19. Choice of Law; Venue; Waiver of Jury Trial. The parties agree that this Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee and the federal laws applicable therein. Each party agrees: (i) that any action or proceeding relating to this Agreement may be brought in any court of competent jurisdiction in Loudon County, Tennessee State and for that purpose now irrevocably and unconditionally agrees and submits to the jurisdiction of such Tennessee court; (ii) that it irrevocably waives any right to, and will not, oppose any such Tennessee action or proceeding on any jurisdictional basis, including forum non conveniens; and (iii) not to oppose the enforcement against it in any other jurisdiction of any judgment or order duly obtained from an Tennessee court as contemplated by this section. The parties irrevocably waive any and all rights they may have to a trial by jury in any judicial proceeding involving any claim relating to this Agreement. You additionally agree to waive personal service of process and consent that service of process upon you may be made by certified or registered mail, return receipt requested, at the address provided on your Merchant Application.
    20. Force Majeure. No party shall be liable for any default or delay in the performance of its obligations under this Agreement if and to the extent such default or delay is caused directly or indirectly by a force majeure event. In any such event, the non-performing party shall be excused from any further performance and observance of the obligations so affected only for as long as such circumstances prevail and such party continues to use commercially reasonable efforts to recommence performance or observance as soon as practicable.
    21. The parties intend for every provision of this Agreement to be severable. If any part of this Agreement is not enforceable, the remaining provisions shall remain valid and enforceable.
    22. Entire Agreement and Waiver. The parties agree that this Agreement (along with any attached amendments or schedules (if applicable)) constitutes the entire agreement between the parties with respect to the subject matter thereof, and supersedes any previous agreements and understandings. A party’s waiver of a breach of any term or condition of this Agreement shall not be deemed a waiver of any subsequent breach of the same or another term or condition.


The following terms shall have the meanings listed below:

AA Code – Authorization approval Code provided by an Issuing Bank as defined in Section 2.3.3.

ACH – Automated Clearing House Transaction operated pursuant to the NACHA Rules.

Agreement – this Merchant Services Agreement, the related application form, together with all schedules, the Rules and other terms and conditions incorporated herein by reference and all amendments and replacements hereof.

Application – an application to procure Services completed in paper or electronic form by you, together with any and all information or documents provided in or together with such application. The Application is deemed to form part of the Agreement.

Authorization – access to debit and credit Depository Account granted by you to COMPANY in Section 1.1 of the Agreement.

Bank – means an acquiring bank that agrees to process Card Transactions pursuant to the Rules.

Card – a payment instrument, such as a debit card, credit card, prepaid card or other instrument issued by an Issuing Bank pursuant to the Rules.

Card Organization – Visa, MasterCard, Discover, American Express, NACHA.

Cardholder – an individual or other entity that is the valid holder of a Card.

CCD – Corporate Credit or Debit.

Chargebacks/ Revocations – a disputed transaction.

CNP – Card Not Present.

Customer – Cardholder/Receiver that wishes to make a payment to the Merchant for which the Merchant wishes to use the Services.

Depository Account – deposit account held by the Merchant at a financial institution in the United States for COMPANY’s use for debits and credits as required by the Agreement.

Effective Date – when COMPANY begins providing Services.

Event of Default – acts, omissions or circumstances concerning you that give right to a right on the part of COMPANY to terminate this Agreement for cause.

Fee Schedule – all schedules of fees applicable to the Services and the selection of Services chosen by Merchant, as discussed in Section 4.1.

Guarantor – the individual or individuals identified in the Application as personally guaranteeing the obligations of the

Issuing Bank – means a financial institution that is a member of a Card Organization and that issues Cards pursuant to the Rules.

License – a limited, non-transferable, revocable license, for the term of this Agreement only, to use the COMPANY System through the Merchant System Account solely for the purpose of accessing the Services purchased.

Marks – names, trade names, logos, symbols and trademarks.

Merchant Account System or Account – An account on the COMPANY System, hosted by COMPANY, that is unique to the Merchant through which Merchant may access certain information related to the Services.

Merchant, Originator, you or your – the entity that entered into this Agreement with COMPANY as identified in the Application.

PCI DSS – Payment Card Industry Data Security Standards as described more fully at PCI DSS standards are incorporated herein by reference.

POS – point of sale.

PPD – Prearranged Payment or Deposit.

RDFI – Receiving Depository Financial Institution.

Receiver –Merchant’s ACH customer.

Reserve Account – Merchant funds held by COMPANY or Bank to offset risk.

Rules – all applicable federal, state and local laws and Card Organization rules and regulations, such as they may be from time to time including but not limited to PCI DSS rules.

The Visa Rules are available here:

The MasterCard Rules are available here:

The Discover Rules are available here:

The American Express Rules are available here:

The NACHA Rules are available here:

All Rules are incorporated into this Agreement by reference.

SEC – Standard Entry Class Codes.

Services – has the meaning set out in the Agreement.

Software – computer programs, related documentation, technology, know-how and processes in object code form only.

WEB – Internet-Initiated.